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Terms and Conditions

We are not obliged to supply the goods until we have confirmed acceptance of your order. All products are supplied subject to availability. In the event that we are unable to supply any item ordered, we will inform you as soon as possible, based on the information you have supplied.
All images of product on this site are for guidance only.
All prices include VAT at 17.5%.

Postage & Packing Charges

Our charges for postage and packing depend on delivery region and total order value.

UK £1.50 minimum
Europe £2.00 minimum
US £3.00 minimum
Rest of World £5.00 minimum

For larger numbers of items please contact us at


When ordering goods from for delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.


None of our customers has reported fraudulent use of a credit or debit card as a result of purchases made with us.

1. Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet
2. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00.


We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
If we send you an e-mail in the future, we will give you the chance to refuse any further marketing email from us in the future. We do not send random marketing e-mails to personal email addresses (spam).
The type of information we will collect about you includes: your name, address, phone number, e-mail address, your credit/debit card details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us at :

How do I return a parcel?

1. Please enclose a note in the parcel clearly stating the reason for return, quantity enclosed and action required.
2. Label the parcel clearly with the address as shown blow.
3. Take the parcel to the Post Office. We strongly advise that you use the 'Compensation Fee Parcel' for parcels valued over £20 or obtain a 'Proof of Posting' certificate for parcels under £20. Please ensure your parcel is covered for the value of its contents.
4. Please note that returns 'Postage and Packaging' is only refunded if goods are faulty, incorrectly sent or for an unacceptable alternative.

Returns Policy

If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for an exchange or refund as long as it is new and unused and in it’s original packaging. Hattie Smart cannot accept returns on used merchandise.
Refunds will be applied based on the original method of payment. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Proof of purchase will be required.
Please return to:-
Hattie Smart (returns)
14 Niton Street
Fulham London

Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at:

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at:

Contacting us

If you have any questions regarding terms of sale please contact us at:

PO Box 50615

Tel: +44 (0)207 385 5237

Or email us at

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